What is a complaint inspection?
Complaint Inspections are inspections requested by either the Participant or the Property Owner after all other means of remedy have been tried. Examples of common complaints include:
- The Property Owner has failed to correct a no heat or no hot water issue with 24 hours of notification by the Participant.
- The Participant (or a member of their family or a guest) has failed to repair damages (beyond normal wear and tear) after being notified by the Property Owner.
- Infestation of cockroaches.
- Leaking roofs.


In all cases before a complaint inspection is requested, the Property Owner and the Participant should have been notified of the problem by the other party. The first question you will be asked is whether or not the other party was notified of the issue, how were they notified, and what was the outcome of that notification.

Show All Answers

1. Why must a unit be inspected?
2. How often will my unit be inspected?
3. What is an Audit or Quality Control Inspection?
4. What is a complaint inspection?
5. When is an annual inspection scheduled?
6. How do I get ready for a City of Douglas housing inspection?
7. Are there re-inspections?