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Public Works

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1. How do I apply for a right-of-way permit?

The right-of-way permit form can be found on the City of Douglas website. 

 This form should be filled out by the applicant and can be emailed to the City for review. Typical information required would be a project description, plans, contractor information, and traffic control plans. 

 Review may take 7-10 business days. The applicable fees will depend on the project.

https://www.douglasaz.gov/DocumentCenter/View/3639/Permit-Right-of-
 Way-Form

2. Why do I need to apply for a right-of-way permit?

Any work in the right-of-way requires a City of Douglas right-of-way permit per the City code. The right-of-way includes the streets, alleys, or other public places. Typical reasons for needing a right-of-way permit would be to connect to the sewer or water lines, utility work, excavations, new sidewalks or driveways, and special events.

3. What are the fees for a right-of-way permit?

Right-of-way permit fees may be found in Douglas Municipal Code Chapter 15.08. The fees for trenching in the right of way start at $20 for the first 200 linear feet. The fees for a driveway are $35.00.

Title 15 - BUILDINGS AND CONSTRUCTION | Code of Ordinances | Douglas, AZ | Municode Library

4. Wastewater - What are the responsibilities of the City of Douglas Public Works and the property owner for the sewers?

The City of Douglas Public Works Department is responsible for the public sewer main, which are located in the streets, alleys and easements. The property owner is responsible for the house lateral, including the pipe that connects from the public sewer main to the house.

5. Sanitation - How do I schedule a special trash pickup?

A special pickup can be arranged at a flat rate fee of $15 by calling 520-417-7329 in advance; per pickup plus the cost of transfer station fees.

Here are the special items pick-up instructions https://www.douglasaz.gov/DocumentCenter/View/297/Special-Items-Pickup-Details-PDF?bidId=

Special Collection request form: English and Spanish

6. Wastewater - What to do if there is a sewer blockage?

If you suspect a root intrusion in your sewer line or a blockage caused by items flushed or put down the drain, contact a licensed plumber for the best method of addressing the problem. If a licensed plumber advises that the blockage or problem lies in the sewer main line,  please contact (520)417-7334.

7. Who do I call to report a damaged fire hydrant?

Please get in touch with (520) 417-7334 or call 9-1-1 after hours.

8. Water - How do I detect a water leak?

All newer water meters have a triangle leak detection hand on the meter face. Locate the water meter. It will be either in the front of the property or in the back if an alley is present. Most new meters are in the front near the sidewalk or curb. The meter will be in a concrete or plastic box with a lid on it.

Remove the meter box lid and find the face of the water meter. Depending on the meter brand, the leak detection hand may be silver, black or red. If the triangle shows any movement, a leak may exist. Customers with automatic pool fillers and evaporative coolers need to check and see if these are running water during the leak check.

The leak check only checks for leaks when no water is used in the piping. Water leaks can still exist in landscape irrigation systems. These should be checked for proper operation when running.

To report a leak, call (520) 417-7334.

9. Water - How do I request a new water service?

This can be requested by calling (520)417-7334 or visiting our office at 425 E 10^th St, Douglas, AZ 85607.

10. Water - What is the normal water pressure for this area?

For information on normal water pressures in your area or concerns with fluctuating water pressures, contact the Water Quality Department at (520) 417-7334.

11. Water - Why don't I have water at my sink but have it in the rest of the house?

Most houses are equipped with screens on all faucets within the home. If you do not have water coming out of one faucet, try taking off the screen cap and checking for calcium buildup.

12. Do I have to sign for the work you are performing?

While you are not required to sign for repair work performed, your input and comments are always welcomed.

13. Water - When will the water be turned back on?

All instances of water shutdowns are different. Generally, when replacing a meter, the water should not be off for more than an hour. Main break emergencies are assessed individually and are based on the difficulty of repair.

14. Water - Who is going to fix the broken water pipe?

All plumbing fixtures after the city's meter are the responsibility of the homeowner. Plumbing fixtures up to and including the meter are repaired and maintained by the City of Douglas.

15. Who is responsible for cleaning up the area after a repair is complete?

The City of Douglas will restore areas back to their original condition if it is responsible for the damage.

16. Why are you painting the street, sidewalk, or ground and who is going to remove it?

Paint markings are used to identify utilities for an excavation project. It identifies where and what utilities are located below to prevent damage to those utilities. Paint markings wear off naturally with time.

17. Stormwater - When it rains, where does the water go?

When it rains in urban areas, the stormwater runs off buildings and paved areas instead of soaking into the ground. The stormwater collection system, also known as the storm drain system, is designed to move stormwater flows along conveyances like city streets and gutters where it is directed into storm drains or spillways constructed along the street.

18. Stormwater - What types of pollutants are found in stormwater?

Common pollutants found in stormwater may include but are not limited to, pesticides, fertilizers, litter, pet waste, petroleum products, automotive fluids, paints, solvents, yard waste, sediment, chemicals, and other materials.

19. Streets - How do I report street markings (striping or painted curbs) that can no longer be seen?

Contact (520) 417-7329. Please have the following information available:

• Intersection, approximate street location, starting and ending points as appropriate.
• Type of missing or faded makings such as: Lane lines, turn arrows, crosswalks, stop bar
• If the striping is on private parking areas, the business property owner is responsible for the striping.

20. Streets - What do I do if a stop sign is missing, damaged, or faded?

Please call (520)417-7329. Please have the following information available 
 when you call:

1. Where is the sign located?
2. What are the street names including St. or Blvd. or Ave. and W, E, S, etc.
3. For the sign in question, what direction is the traffic going?
4. If it is a residential street, what are the nearby main cross streets?
5. Signs placed in private parking lots are privately owned. You need 
    to contact the store property management.

21. Streets - How do I report a stop sign that is blocked and cannot be seen?

Please call (520)417-7329. Please have the following information available when you call:

1. The location of sign, including the address and any cross streets
2. The location of the obstruction (for example a tree)

22. Streets - How do I report a missing street name sign?

Please call (520) 417-7329. Please have the following information available when you call:

1. Is this a City intersection?
2. Where is the sign located?
3. What are the street names including St. or Blvd. or Ave., NW, NE, SW, SE
4. If it is a residential street, what are the nearby main cross streets?

23. Streets - What do I do if there is a traffic signal out? Or if the signal equipment has been damaged or is missing? (leaning, hanging, twisted)

Please call (520) 417-7329. Please have the following information available when you call:

1. What are the cross streets where the signal is located?
2. What direction of travel is the light out for?
3. Is it a red, yellow or green light?
4. Is the light mounted over the traffic, on a median, on a corner?
5. What is damaged or missing?
6. Are all the lights out?

24. Sanitation - How do I report a missed garbage pickup?

If your trash is not picked up by 5:30 p.m. on your regular collection day, please call (520) 417-7329.

25. Sanitation - How do I set up a refuse or trash service for my business?

Commercial services are tailored to your company based on the amount of trash it generates and the size/accessibility of your container. Please call (520) 417-7329 for more information.

26. Sanitation - How do I dispose of a large item?

Large items like air conditioners, stoves, dishwashers, washing machines and dryers, water heaters, lawn mowers, doors, sinks, toilets, mattresses, furniture and televisions should be taken to the Cochise County Transfer Station located at 90 W 9th St, Douglas, AZ 85607.