Frequently Asked Questions

The City accepts online payments. To make an online payment customers must have their account number and last payment amount.  If you do not have this information please call the office at (520) 417-7334; otherwise, please click here to make a payment.

The bill is due the 21st of every month.  If the 21st lands on a weekend or holiday, the bill will be due on the next business day.  If payment is received after the due date, there will be a $5.00 penalty added to the bill.

The City currently charges all new accounts a $15.00 contract fee.  Additionally, deposits are required and vary by type of account.  For a list of deposit amounts click here.

New Services:

For new Services, the City charges the cost of the meter. Currently, the City charges $943 for a 3/4" meter.  The City also charges water and sewer impact fees to all new connections without previous existing service at the property.  Water impact fee for 3/4" meter is $1,400 and Sewer impact fee is $2,100; for all other meter sizes and impact fees please call us at 520-417-7334.

Please refer to our schedule for deposits to find out the appropriate deposit amount for your account by clicking here.  If you have an in-city  limits residential property with water, sewer and garbage service, your total deposit amount is currently $150.00.

The deposit is returned after 12 months of good credit.  Customer must show a consecutive 12 month period without any late penalty assessments.

Turn off of water service will occur when payment is not received within approximately 30 days of the date of the bill.  Turn off days vary depending on staff scheduling, but are usually the 1st or 2nd week of the month after the bill is due.

We no longer accept APS (Electric) payments at City Hall, payments can be made at Walmart or Food City. SWG (natural gas) payments are accepted through a kiosk also located inside City Hall.  The kiosk accepts cash (no change given), check and debit//credit card.